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RMA PROCEDURE

The buyer is obliged to examine the goods on receipt.  Validate ID Ltd reserves the right to reject claims in respect to shortages and/or damage if we are not notified of them in writing within fourty eight hours of the delivery.

If you have ordered the wrong item and wish to exchange it for a replacement, simply send the goods back to us accompanied by a copy of the original invoice or delivery note and a simple explanation. 

Please email: This email address is being protected from spambots. You need JavaScript enabled to view it. to request an RMA number.

Any returns should be sent to the following address. 

Returns Department
Validate ID Ltd
30a Upper Hight Street
Thame
Oxon OX9 3EX
United Kingdom

Our returns policy does not apply to special order items such as: Custom Printed Cards or Lanyards, Custom Programmed Technology Cards, Software & Special Order Items. We can only exchange or refund items that are in their original condition and packaging, i.e. goods that we can resell again.

Special order, end of line or discontinued products ordered by the buyer are subject to a 50% restocking fee if cancelled or full payment must be made. 

Goods returned must be in the original packaging and in a clean resalable condition. Goods returned otherwise will, at the company's discretion, either be refused or a further additional re-stocking fee charged to cover the additional costs involved. 

All Document Readers & Document Forenics hardware are tested thoroughly prior to dispatch however, we appreciate that occasionally, there may be a problem in which case please contact us immediately using the RMA Request email:  This email address is being protected from spambots. You need JavaScript enabled to view it..  Your request will be logged and actioned immediately.

Unless otherwise stated, all products are covered by their original manufacturer’s warranty. At our discretion we will also repair or replace any product that is found to be defective within thirty days of purchase. After that time the manufacturer’s own warranty process must be followed unless a separate agreement has been entered into with us.

SPECIAL NOTES: VERID UNITS

CIT - Cash In Transit Hardware (Verid + Units) cannot be returned without a pre-authorised RMA. Please note that all Verid's are custom configured to customer specific requirements - both in terms of software and hardware configuration and are fully tested prior to shipment - so, failures are rare.  The Verid + warranty period is 180 day's unless an extended warranty has been requested and agreed to in writing. 

After the warranty has expired then repairs will be undertaken by our 3rd party maintainance facility.

Posted in General Terms